For Better Outcomes, Health Systems Invest In Quality And Safety Workforce

To fill organizational skills gaps, health systems can effectively allocate responsibilities by establishing a chain of command.

When executives began investing resources to improve the quality program, Alameda Health System was in a desperate situation. Per year In 2020, the San Francisco Bay Area Public Health System received five statewide results from the Lapfrog Group and the Joint Commission Accreditation Body on poor hospital safety assessments, leading to an initial denial of accreditation and tension between staff.

In October of the same year, some 3,500 workers went on strike due to lack of funds, precarious conditions and lack of work. In response, Alameda County leaders called for the dissolution of the health system board, leaving five members. The executive director of the system has resigned until 2020.

"There were a lot of things that made me want to leave," said Dr Taft Buschette, head of the department of gastroenterology and hepatology, who was on the board of trustees at the time.

When the new administration arrives in early 2021, the Bouquet and Alameda health systems will be liberated. In addition to restoring trust and increasing employee engagement, managers want to create a quality department that provides more direct support to central management. - Qualified employees.

Book said the system has established a core quality team with committees from various departments to track quality issues and report them to the board of trustees.

"We've put a lot of thought into building a quality unit and putting the right people in the right places on the right bus," he said. "We tried to give the quality team the tools to measure and build the infrastructure to do their job."

A particularly useful tool for Bucket is tangible quality control. The software platform, developed by Houston-based Simpler, uses clinical reports to inform intervention areas, analyze treatment outcomes, and identify opportunities for improvement. Buckett said delegating responsibilities to rangers and automating data generation with Midas made it easier for the team to do quality work and reduced much of the workload.

Your mind will never be the same after seeing this Lara Boyd | TEDxVancouver